During BALLOONAIR configuration process there may be some issues. In most cases when this occurs, the process will be paused, and you will see a warning message in the mobile application. Below are the explanations of the errors and how to fix them:
“No internet connection”
When configuring BALLOONAIR, Internet access is required. Make sure your mobile phone is connected to Internet and try again.
“There is no access to the location. Unable to check the connection with the device.”
BalloonAir needs a location access to get a list of available Wi-Fi networks. Please allow the access to the location in the iOS or Android settings.
“Could not connect to BALLOONAIR” or “Could not find BALLOONAIR”
During configuration process, your mobile phone briefly connects to BALLOONAIR via Wi-Fi Direct. If this fails, you will see an error message. Make sure BALLOONAIR is located next to your mobile phone and is in configuration mode. (Configuration mode is available for 10 minutes after rebooting BALLOONAIR).
“Device configuration error” or “Something went wrong”
These errors are caused by unexpected problems. Try to configure the device again.
Errors after successful configuration
After successful configuration, you will be redirected to the main screen to await the first data from BALLOONAIR. At this time, the LED indicator of the device will flash. This process can take several minutes. If no data is received from the device, you will see an error message. This means that BALLOONAIR was successfully configured, however, it was unable to transfer the data to the cloud platform. To troubleshoot this problem, do the following:
- Make sure BALLOONAIR is within the range of Wi-Fi network.
- Make sure the selected Wi-Fi network meets the requirements.
- Make sure the selected Wi-Fi network has Internet access.
- Repeat the configuration again.
If you have not found answers to solve your problem, please contact our customer service.